My water heater had a leak for the 2nd time. Initially was communicating with another company (by text) to set an appointment and was going to be charged $800 for replacement and warranty processing. Instead, we ended up using UP2code who charged us $550. Customer Service was outstanding. The company responded to my message promptly and had our water replaced the next day by Josh (friendly, excellent service, on time). This company saved me money and provided professional service. I can not respect a company more when they provide honest and quality service. Will be using this company for future plumbing or water heater issues.
~ Rich L. Sunnyvale, CA
Jeff was very efficient and solved the problem with our water heater right away. There was a vibrating annoying sound every time we use our hot water, our previous plumber didn't know what was causing the sound and I'm glad these guys came out to fix it. They are fast and knowledgeable, it took 10 mins to fix. Thank you UP 2 CODE.
~ Lyndon P. Vallejo, CA
Excellent service and a pleasure to work with this small business! Joe was on time and saved our garbage disposal from what we thought was a certain replacement (again). Thank you!
~ Gennyfer S. Vallejo, CA
Up 2 Code is always on time, professional with their work and a great local company to do business with. My experience has been personal in our home installing gas lines to the fire place and changing the kitchen from electric to natural gas, plus a couple of minor plumbing problems over several years. I've also worked with them on commercial projects. Very effective, with fair pricing. The job gets done right the first time, on time.
~ Frank P. Vallejo, CA
Up 2 Code handled the under-warranty issue with our water heater. Many thanks to Krista staying on top of the manufacturer. The installer, Josh, showed up on schedule and replaced the failed parts effectively and very personable dealing with a "chatty" customer. Great team. Easy to recommend.
~ Walt M. Fairfield, CA
Thank you Krista and Mike - Life savers! I had guests coming from out of town and my hot water tank broke. It was a Friday and I had been on the phone for over two hours with the manufacture and was getting no-where, when I finally called Up2code. They did some schedule moving and managed to work me in. YAY ...... I was also able to get a quote on some other plumbing issues that weren't as critical. Thanks again for the great service!
~ M F. Clayton, CA
I'm a bit overdue for this review! We recently sold our place and upon inspection they found a leak in our tub faucet. I was given a recommendation by our handyman and called these guys up. A week later, we had our appointment and everything went smoothly. Joe needed to shut off the water for 10-15 minutes, however, we live in a condo with 3 other attached homes. Joe was thoughtful of our neighbors and went to their doors to check to see if they were okay with the water being shut off for a bit. Either they were not there or they okay'd the shut off and Joe did his thing and was all done as quick as possible. Over the phone Krista had given me the minimum cost before our appointment, and the final bill ended up not much over that, and included a replaced part. Overall, I was impressed with the quickness and reasonable cost, and our buyer was satisfied with the repair. Thanks Joe, Krista, and the rest of the team at Up 2 Code!
~ Starlight X. Vallejo, CA
Great company! Mike and his team helped me finish a commercial plumbing project at my restaurant. Professional, on-time, and quick! I highly recommend Up 2 Code!
~ Jason D. Benicia, CA
I needed a water heater and didn't know where to start. After going to a number of website reviews, I was more confused that when I started. I ended staying with the same brand that I previously had since it was still going strong after 17 yrs. The only company that provided this product was Up 2 Code. I gave them a shot and was very happy I did. Joe was fantastic. His knowledge and professional manner was kind of a throwback to the way businesses use to operate. He was patient with me, answers all of my questions while doing an absolutely awesome job. He gave me some helpful tips to make my new water heater perform at its best. I will call Joe if I need any plumbing work and highly recommend Up 2 Code Plumbing.
~ Dave J Vacaville CA
Nothing but great things to say! Krista was very pleasurable to deal with. She was friendly and worked quick to help me get set up with a new water heater! Andrew & Matt were professional and on time! We are very happy...even happier to have hot water!!!!
~ Jenn V. San Francisco, CA
Krista was very pleasant and understanding to work with. I told her I had called our water heater manufacturer and that they provided Up2Code as one of the local companies that they had worked with and that they provided a parts authorization number in case a warranted part needed to be replaced. She was upfront with the labor fees for weekdays vs weekend days. Kyle arrived within the promised time slot and was very friendly. He recognized the possible problems right away after I described what happened. He did have the part with him and replaced the defective unit very quickly. Very good experience with Up2Code here!
~ Dale B. Concord, CA
Mike is the best. Our plumbing problem was handled the day we called quickly, professionally and expertly. The rates are affordable and the customer service was first-rate. Krista made the appointment for us and Mike came to the house to do the repair. Both were very friendly and knowledgeable. Mike arrived right when I was told he would and took care of two problems in short time. I highly recommend this company and will call them with any plumbing issues I have in the future!
~ Cyndi C. Vallejo, CA
I have had the unfortunate opportunity to have had two separate plumbing problems in the past year, but fortunately for me Up2Code limited the damage and delivered on their word of being a competent, thorough, efficient, professional, accountable company. Both times that I have used Up2Code an employee actually personally answered the call for service (rare these days), assessed my needs, and set an appointment immediately. The first time I used them, they were running a little late that day, but were professional enough to call a half hour before the appointment to let me know they would be about 15-30 minutes late (and apologized for it), the second time I used them they were 5 minutes early for our appointment (professional accountability is HUGE in customer service, considering the 4 hour windows other companies hold you hostage with). On both occasions the problem was assessed and corrected on the first visit, one of which was surprising because the materials were extremely old (and rare) but they had already stocked the work truck with three versions of the part they anticipated needing to be sure that they would not need to waste a trip (or my time and money) having to leave the job to get it. They also took some time assessing one of the problems I was having (sewer back-up) to see if the back-up was beyond the responsibility of me (the homeowner) to see if the City was responsible depending on the location of the back up (which would have lost them business, but saved me a lot of money). Finally, the last thing to mention is price. Although not "cheap," I did not find their pricing unfair. The service was great, work timely and quality, and the price fair. I will continue to use Up2Code plumbing (hopefully not for a while) for any future problems, and I highly recommend them to any of my friends, family, and fellow Yelper's!
~ Mike P. Vallejo, CA
Excellent work. Had to replace the wax sealant in the toilet. Fast, clean, efficient and he treated me like family. Joe is the man!
~ Primo L. Vallejo, CA
After dealing with a leaking master bathroom sink for over a year, which my dad and husband could not get to stop, I decided to call in the professionals. Of course I turned to yelp, because I did not want to have to pay an arm and a leg and I wanted good service. I called Up2code and Mike called me back within the day. We setup an appointment and he arrived right on time. He wasn't even in my house 15 minutes before he had a diagnosis and a fix. The entire drain needed to be replaced and while I wanted it done, I was a little worried how much it would cost. Mike replaced the drain and was done in about 45 minutes. Total cost was under $130! Thank you Mike and Up2Code! I will definitely be recommending you guys to others with plumbing needs!
~ Erin F. Benicia, CA
Chris came out for a warranty repair and was terrific. He was on time, professional, and took the time to explain what had happened and how the warranty worked. I also want to thank Krista, their great office person, for working out the details so that this job was completely covered by the warranty. Chris took extra time to look at another plumbing issue, and I hope to use Up 2 Code to make this repair as well.
~ Susan C. Alameda, CA
I had a water heater installation at home this Morning, the plumber came in on time and is very professional and experienced,he did a great great job, we have hot water now, very happy, oh yeah....
~ Patrick Z. Danville, CA
At Estey Real Estate and Property Management we depend on reliable, fair priced, fast responsive service. Mike of Up2Code has met and exceeded our requirements. Tenants response has always been positive. I recommend this company without reservation. Don't hesitate to use this company, call
~ Candice Estey S. Benicia, CA
Just had some plumbing work done by Up2Code. They did a toilet upgrade and some repairs to replace the shower valve cartridges. All the work was done efficiently and professionally. He was able to complete the work in about half the expected time. Job well done and the price was reasonable.
~ Glenn K. Benicia, CA
Absolutely great! Showed up exactly on time, fixed the problem in about 20 minutes, and reasonable charge to boot! I HIGHLY recommend these guys.
~ Kathleen S. Benicia, CA
I had only droplets of running water in the kitchen faucet and low pressure in the upstairs bathroom, all pointing to some kind of blockage. After calling various companies and getting some outrageous hourly quotes (as well some "free estimates" which later seemed to point to outrageous bills!), I spoke to Mike. He got me an appointment on the same day which was a lifesaver! He called ahead to let me know he was on his way , as per my request, and showed up on time. He was very courteous, professional and answered all my plumbing maintenance questions. Even though the issue wasn't in the entire house, he made sure to check the overall pressure but noticed it was on the higher end, which was good. The problem turned out to be debris- related and fairly easy to fix, thank God. Thanks, Mike, for taking pride in the work you do and for giving us peace of mind knowing we can still find people for whom ethics matter! Next time I need assistance, you'll certainly have my business. Take care!!
~ Adrielle A. Martinez, CA
Mike has all the good energy and intention that comes with owning and loving your own business. He is available, and cares about his work. I have a big dental practice, that has endless water pipes running through the ceiling to the rooms. Inevitably one of those pipes springs a leak and Mike has saved us more than once. Last week it was a drain pipe from our washer at the office. Its all better now. Next week he will be coming out to my house to fix our outside leaking faucets. It is so nice to have a personal plumber! Thank you Mike!
~ Barry P. Oakland, CA
Mike and the guys at Up2code plumbing are the best. Mike is always the professional, he is the only plumber that I use. His pricest are more than fair. I needed to have my line converted from electric to gas. The work was fast and efficent. He even offered to come on a Sunday to make my life easier. He also has done some plumbing in my bathroom he is the first person that I have come across that cleans up after the work is done. I would give Up2code Plumbing 10 stars if it was a choice.
~ Krista K. Vallejo, CA
Wow, just had Mike take a look at my water heater--super nice, professional, explained everything to me, and didn't charge me a dime to evaluate it--will definitely be calling him back when I take the plunge to get the work done. Thank you Mike.
~ Jennifer B. Sacramento, CA
I had a main water line break on a Sunday called Mike and he came right out to give me a free estimate on the replacement of my line. I contracted the work and the crew was out the next morning to start the job. Joe and Steve did a fantastic job and even arranged for the city inspector to come out to check the work. Once they completed the job they put my grass and landscape rocks back in place. Fantastic service!
~ Toni R. Vallejo, CA
Mike of Up2code Plumbing does an amazing job. Not only does he have great customer service skills, working with me to find a time that would be mutually convenient, but he performed a quality job repairing my shower. He proved to be efficient and very reasonable. When it was completed, he took the time to explain what had caused the problem in the first place. We will definately be contacting him again.
~ Megan L. Benicia, CA